Support Center

Getting Help

Having trouble with TapThePlate? We're here to assist you. Below you'll find various ways to get support and answers to common questions.

Common Issues & Solutions

Recipe Generation

• Recipes not loading: Check your internet connection and try again
• AI recipes not generating: Ensure you have sufficient credits in your account
• Wrong dietary preferences: Update your preferences in Settings

Account & Payments

• Can't sign in: Use the "Forgot Password" option to reset your password
• Credits not showing: Allow up to 5 minutes for purchase processing
• Payment issues: Contact Apple Support for In-App Purchase problems

App Performance

• App crashing: Update to the latest version from the App Store
• Slow performance: Clear app cache in Settings or restart your device
• Features not working: Check for app updates or reinstall the app

Contact Support

If you can't find the answer to your question above, our support team is ready to help:

When Contacting Support

To help us resolve your issue quickly, please include:

• Your registered email address
• Device model and iOS version
• TapThePlate app version
• Description of the issue
• Steps to reproduce the problem
• Screenshots if applicable

App Information

Support Hours